| Error messages | Area in kompas | Workaround | Documentation |
| Linenumber 0.00 with amount 0.00 is missing project information | Split invoice | Open through Data Connector and delete the 0-line. | Contact kompas@rodekors.dk |
| There is another expense of category 24515-01, overlaps for the date range? | Expense Management | Date range overlap when making a Per diem claim – Red Cross Support (zendesk.com) | |
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Time report has invalid accounting distributions "You must select a value in the Donor Cost Classification field in combination with the following dimensions values that are valid" |
Timesheets | Change your view from "RK Standard view" to "INT Time registration" | |
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The expense report has invalid accounting distributions.24515-01 : 01-02-2023 : Distribution 1 No ledger account was found for this expense. Check the accounting distributions for any errors or else check with your administrator for help in correcting any missing or incorrect setup. |
Expense Management |
You probably need to add project information on one of your transactions.
Remember to use the entrance "Expense Report" and not "Expense Management" |
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| Revenue could not be allocated. Verify that funding rules have been set up to allocate the revenue | Timesheets | None | Contact the project controller. This error comes due to lack of funding on the specific project |
| Stopped (error): X++ Exception: Work item could not be created. Insufficient security permissions for user nitor. Please review the user's security permissions to ensure they are sufficient for this workflow document and then resume the workflow. | Workflow | User needs more roles. | Contact Kompas group and have the right roles. |
| A currency to convert from is required to retrieve exchange rate information | Split invoice |
Recall the invoice and overwrite the currency code in the creditor invoice header.
Overwrite the currency code on the individual project lines.
Send invoice in workflow again Still error contact kompas@rodekors.dk for final correction Possibly.
Open via Excel Connecter and delete the broken line.
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| Standset (fejl): X++ Exception: Participant token 'Projektleder' does not resolve to any user | Credit invoice |
Project manager has stopped or got a differnt profile. The project manager must be corrected on the project and the invoice must start over |
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One or more accounting distribution is missing a ledger account that is not valid. Use the Accounting distribution form or the Posting profile to update the ledger account |
Split invoice |
One of the lines are missing information such as donor cost classification, project ID, project type, etc. Add the information to the line before sending |
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This change will cause the funding limits for these distributions to be exceeded. If sufficient funds are available, open the Accounting distributions form and distribute the amounts |
Split invoice |
Press "reset all distribution" Find the failed invoice in the workflow history --> Press on the invoice document --> Under "financials", press "View distributions" --> Press "Reset all distributions" --> Press "Yes" |
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Expense report cannot be submitted. Check for any expense lines with incomplete itemization, an incomplete split, any policy errors or expenses with an amount of zero |
Expense management |
User is using an old template. Delete the expense report and make a new one. |
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Pictures not showing for non-admins on Zendesk guides |
Zendesk guides |
There is an error in the HTML code. Press on "</> Kildekode" and fix the code |
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Stopped (error): X++ Exception: Unable to continue. Submitter and approver are mapped to the same user
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Workflow |
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SQL error when sending Timesheet into workflow.
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Timesheets |
Check the user version (Maintain version) in system administration. Do so on the primary user account and on system administrators. |
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It is not possible to send email as 'user@rodekors.dk' from account 'd365envadmin@rodekors.dk'.
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Accounts receivable |
Go to user in system administration --> User options --> Account and change sender email to 'debitor@rodekors.dk' |
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| Account number for transaction type Error account does not exist. | Project adjustments |
Financial controlling needs to remove the condition about employee number, because the employee is no longer at DRC. Then the controller can adjust and then the condition can be added again. |
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| The activity number is missing. The project that is associated with this hour transaction requires you to enter an activity number | Project adjustments |
You need to go to the project and remove the condition about WBS-number is required and then you can adjust the old transactions and add the condition again. |
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